Loan Exit Interview Information

If you received a Federal Perkins Loan, Health Profession Student Loan, or Institutional Loan, you are required to complete an Exit Interview.   A list of Frequently Asked Questions about the Exit Interview is provided below. 

Why do I have to do an Exit Interview?

Federal regulations require every borrower to complete an Exit Interview prior to leaving the University (e.g., graduating or stop attending).  

What is the purpose of the Exit Interview?

The Exit Interview will help the borrower understand his/her rights and responsibilities regarding loans borrowed. Also, it provides reference information to the lender, the University of the Pacific, for collection purposes.

When Should I complete the Exit Interview?

All Exit Interviews must be completed upon leaving the University, or if the borrower is not enrolled at least half-time (6 units or more, except for Gradudate Students). All University benefits such as diplomas and transcripts will be placed on hold until the Exit Interview is complete.

How Do I Access the Exit Interview?

To access and complete the On-Line Exit Interview, access your ECSI account.

1. Click on 'Borrowers'  
2. "Login to My Account" and enter the following information:
   • School Code: Z4
   • Account number: Your 9-digit Pacific Identification number 
   • Pin #: This is located on the bottom left corner of your ECSI statement.  If you do not have a statement, contact the Student Loans Department and it will be e-mailed to you.
3. Select "Exit Interview"
4. Select "Pending Exit"

Tips for Completing the Exit Interview

• Do not leave an answer blank or indicate N/A. 
• If you are employed, enter your employer's name, address and phone number.  If you are not employed, specify that you are unemployed.
• Provide 3 personal references who do not share the same addresss with you or another reference listed. 

I'd like to complete my Exit Interview, but it is not listed in the list of Pending Exits.

If your Exit Interview does not appear, check back in 24 hours.  If after 24 hours, the Exit Interview still does not appear, contact Student Loans Department.

How will I know my Exit Interview is complete and the holds were removed from my account?

You will be notified in a two-step process. Upon completing the Exit Interview, you will receive an immediate confirmation from ECSI.  This will be followed by an email confirmation from the Student Loans Department.  

If additional information is required, you will receive an email from the Student Loans Department.  To respond, simply reply to the e-mail with the requested information.  Please note: When you are updating your information, you will not need to complete the entire Exit Interview again.  Once it is determined that your exit interview is complete, you will receive a final confirmation from the Student Loans Department.