The distinction between the Student Accounts Office and the Office of Financial Aid

The Student Accounts Office works closely with the Financial Aid Office, but there is a distinct separation of duties. 

The Students Accounts Office:

Collects payment for tuition, fees and housing charges.
Disburses refunds from excess financial aid.
Prepares billing statements.
Assists you with all inquiries related to student billing and payments.

The Office of Financial Aid

Assists with inquiries about the student FAFSA.
Prepares and sends the financial aid award letter.
Receives and reviews copies of tax returns.
Determines financial aid eligibility.

The Financial Aid Office is located in Knoles Hall and can be reached at (209) 946-2421 or via  Financial Aid. 

Frequently Asked Questions

• What is the Authorization to apply federal Financial Aid to prior-year charges?
• How to calculate the amount due for the semester/term
• How the Student Accounts Office communicates with you
• Who is financially responsible for the student account?
• How to charge bookstore puchases to your student account
• How to determine your refund if you drop courses or withdraw from Pacific
• How to access funds for personal expenses
• How to make changes to your housing or meal plan
• Information about the Family Education Right to Privacy Act (FERPA)
• The distinction between the Student Accounts Office and the Office of Financial Aid
• What's the difference between Authorized and Memo'd Financial Aid?
• Why there is a Wellness Center Fee
• What is Pacific's Policy for charging/ reversing student health insurance to the student account?
• What is the Title IV Authorization to Release Non-Institutional Charges?