Eberhardt School of Business

Course Outline

Effective Presentation Skills
- Oral Presentation Competencies
- Writing in the Workplace
- Organizational Communication Strategies
- Visualizing for Organizations

The Art of Negotiation
- Learn to Control Range and Negotiations
- Preparing for the Negotiation
- Identify and Avoid Common Negotiating Errors
- Shortcuts to Better Negotiating Outcomes

Managing Projects Successfully
- Project Life-Cycle
- Effective Project Plans
- Scope and Schedule Management
- Human Resource Management
- Risk Management
- Keys to Project Success

Building Leadership Effectiveness
- The 15 Rules for Effective Leadership
- Leadership Versus Management
- Creating and Implementing Teams
- Motivating Others by Creating a Mission, Vision and Goals
- Building Your Human Capital Through Coaching and Mentoring

Legal Issues in Employee Relations
- Federal and State Employment Law
- Employment Practices/ Fair Labor Standards Act (compensation issues)
- Wrongful Discharge (At-Will vs. Just Cause)
- Legal Research Methods and Privacy Issues
- Americans with Disabilities Act

Creating a Competitive Strategy
- The Strategy Process
- Strategy and Competition
- Evaluating Strategy Success
- Class Exercise/Application

Exceeding Customer Expectations
- Key Elements of Customer Service
- Internal and External Customers
- Gaining a Competitive Advantage
- Applications for Industrial, Consumer Products, and Service Organizations