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Filing an Informal Complaint

Overview

  • Only a regular full-time or part-time staff member (e.g., one who has completed his/her introductory period) is entitled to initiate the Complaint Procedure. Staff members in their new hire introductory periods may follow steps one and two in the Informal Complaint Procedure.
  • Human Resources will keep all expressions of concern, the results of fact-finding and the terms of the resolution confidential. In the course of fact finding and resolving the matter, some dissemination of information to others may be necessary or appropriate.
  • Retaliation of any kind by an employee of the University against another employee, as a result of that employee seeking resolution under these procedures in good faith, cooperating in an investigation, or otherwise participating in the process, is prohibited and may be the basis for disciplinary action, including termination.
  • Supervisors will provide the staff members involved in the complaint adequate time away from their duties for proper due process.

Informal Complaint Procedure

To file an informal complaint:

  1. Staff who have work-related concerns are encouraged to discuss them with their supervisor as soon as possible after the event(s) that cause the concern. The supervisor should address the issue within three (3) working days.
  2. If the concern is not resolved with the staff member’s supervisor, the staff member may bring the issue to Human Resources. Human Resources will mediate and facilitate a solution satisfactory to all parties.
  3. If the parties cannot reach a satisfactory conclusion, the staff member may choose to file a formal complaint with Human Resources. (Human Resources will notify all parties if it appears that a satisfactory conclusion is not likely.)